FAQs

Yes for goods sent via Hermes, DPD and collect plus (yodel) you will get tracking. However for Royal mail Standard deliveries do not come with a tracking facility.

You can also see delivery confirmation for the following services:

• Royal Mail Signed For® 1st Class
• Royal Mail Signed For® 2nd Class
• Royal Mail 24® (signature on delivery optional)
• Royal Mail 48® (signature on delivery optional)

1st Class and 2nd Class – small and medium parcels only

We dispatch orders next day by 12 noon. Royal mail 2nd class standard usually takes 3-4 days 

Hermes or other couriers takes 3 day plus.

If you have given a tracking number for the delivery, please open an item not received enquiry with the carrier before you raise this matter with me. As you aware once the parcel left our facility it is beyond our control. Once you have notified lost or damage by the courier please liaise the matter with us for a claim

For local delivery it takes about 21 working days. However, It may take longer to conduct an investigation with the carrier. You will get a replace or refund once the claim in place

International deliveries – Lost or claims only can be opened on the 25th day after the date postage. You will get a replace or a refund once the claim in place.

I still haven’t received my item. It has been 21 days of purchase. How can I request a refund?

Please request this via email. Once I opened a dispute with the carrier I will issue you a refund.

Yes only if you have taken insurance at the point of purchase.

You have 7 days to return any items if you are not satisfied with the items. The item should return in same condition without damages, marks, any signs of use or wear.

Unfortunately, all returns must be sent at buyers cost

I offer custom and personalised orders. Unfortunately custom orders cannot be exchange or returned unless it’s damaged by the carrier. You are requires to pay the postage charges for the replacement item if you haven’t taken insurance.